Frequently Asked Questions
Everything you need to know about GO Industrial products and services.
What is the standard shipping timeframe for industrial equipment?
Most in-stock items are processed within 24 hours. Standard shipping typically takes 3-5 business days, while heavy machinery or oversized pallets may require specialized freight scheduling which can take 7-10 business days.
Do you offer bulk pricing for large-scale projects?
Yes, GO Industrial provides competitive tiered pricing for volume orders. Please contact our commercial sales team with your bill of materials to receive a custom quote.
What is your return policy for technical tools and machinery?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that technical machinery may be subject to a restocking fee, and specialized custom-order items are non-returnable.
Are your products covered by a manufacturer warranty?
All industrial equipment sold through our store comes with a full manufacturer's warranty. The duration and terms vary by brand, but we are happy to assist you in facilitating any warranty claims.
Which payment methods do you accept for corporate accounts?
We accept all major credit cards, PayPal, and electronic bank transfers (EFT). For established corporate clients, we also offer Net 30 payment terms subject to credit approval.
How can I track my freight shipment?
Once your order departs our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier’s portal to monitor your delivery in real-time.